The usage of mynd.ch and it’s affiliate services is governed by the general terms and conditions of use and the data protection directive . In the interests of transparency and security, we recommend that you read these and review their contents.
a. What these terms cover. These are the terms on which we make our services and digital content available to you (“You”).
a. Who we are. mynd.ch is a Service belonging to Groupe Mutuel Services SA (“Groupe Mutuel”) a company registered in Switzerland, whose company identification number is CHE-103.118.779 and whose registered office is located at rue des Cèdres 5, 1919 Martigny a company registered in Switzerland.
b. How to contact us. You can contact us by e-mail at email@example.com or by post at mynd.ch, Groupe Mutuel Services SA, Rue des Cèdres 5, 1919 Martigny.
c. How we can contact you. If we wish to contact you, we will do so by telephone, by video call (only in the case of prearranged coaching sessions) or via the e-mail or postal address you have provided.
d. When we use the expression “in writing”, this also includes email.
b. Our services (including our website and its content) are intended for personal use by residents of Switzerland only and are not offered abroad.
a. “The Service” in relation to these terms and conditions refers to the digital services, coaching services and all content available via the mynd.ch Platform.
b. The Services consist, among other things, of (i) putting advisors (the “Coaches”) in paid contact with you when you request advice via the Platform, and (ii) providing adequate communication channels for the digital use of the coaching services. Bringing you into contact or providing psychological treatment is not part of the content of the Platform’s services.
c. After a first contact (the “first contact”) and when you are looking for coaching services, you have the possibility to communicate via a personalised user interface with a specific Coach in order to call upon (further) online advice. This requires your registration on the platform. After this initial contact, the use of the services of a Coach is subject to a fee. You and the selected Coach each have your own user interface for communication. A detailed presentation and explanation of the services can be found on the mynd.ch website. It is your own responsibility to inform yourself about the content of the services offered by mynd.ch before using them.
d. We reserve the right to make changes to the website, services (including coaching) or content from time to time in order to update it in line with developments in scientific knowledge, to improve its user-friendliness or to comply with legal changes. You may also need to update your profile/account or add additional content to optimise your use and results of the Service.
e. Coaches will be assigned to you according to your desired availability. A Coach assigned to you may view ALL data that you have registered or that has been provided to the Service, unless you specify otherwise when providing the data. You must select the appropriate privacy settings when entering your data into the application if you do not wish our Coaches to have access to this information. You can also contact firstname.lastname@example.org if you need help with the privacy settings.
f. Appointments with the Coach will be made by telephone or video at the agreed time and date. You can check the availability of your Coach for appointments via the platform. If a booked appointment has to be cancelled by the Coach, you will receive an email notification at least one hour before the booked appointment. All sessions cancelled by the Coach can be postponed to another appointment. If you need to cancel or reschedule a session, you must do so as soon as possible, or at least 24 hours before the coaching session. If you do not cancel an appointment at least 24 hours in advance and do not respond to a phone call received as a booked appointment, that booked appointment will still be deducted from your appointment credit.
g. If you wish to change coaches for any reason, you can request a change at any time at email@example.com. Please note that we have a limited number of Coaches and we may not be able to consider a change of Coach in all cases.
h. You must register in order to use the Services. The use of our Services is not permitted for anyone under the age of 18. By registering as a user, you warrant that all information provided about you is correct. We reserve the right to take all appropriate measures in the event that we become aware of any misleading or deceptive use of our Service (e.g. immediate account closure with no right to reimbursement).
h. You must register in order to use the Services. The use of our Services is prohibited to any person under the age of 18. By registering as a user, you warrant that all information provided about you is correct. We reserve the right to take all appropriate measures in the event that we become aware of any misleading or deceptive use of our Service (e.g. immediate account closure with no right to reimbursement).
j. During the registration procedure on the Platform, you must enter your first and last name as well as a freely selectable password. In order to avoid abuse, you must not transfer your user account and all associated content to a third party. Keep the user name and password strictly confidential and do not make them accessible to third parties. If you suspect that a third party has gained access to your password, you must inform mynd.ch immediately so that the password can be blocked or changed. In the event of misuse, you are liable in accordance with the precautions you have taken.
k. Depending on the way you use the service and the devices on which you use it, you may incur additional costs for Internet or mobile connections (e.g. data roaming), which will be charged to you by your mobile and/or Internet provider.
l. As a mere contact tool and access service provider, mynd.ch is only responsible for the availability of the platform from a technical point of view and not for the accuracy or quality of the information provided by the coaches. mynd.ch is not aware of the importance or content of an accompaniment service and the information provided by the coaches, nor does it check the veracity of this information. The evaluation of the competence of the coaches is your responsibility.
m. A coaching service is only provided in the context of the relationship between you and your coach. The rights and obligations as well as the claims resulting from a coaching service and the information provided therein therefore only exist between you and your Coach.
o. By registering, creating a user account and using the Services, you confirm that you have the legal capacity to use the Services in accordance with the provisions of applicable law. Persons under the age of 18 are not permitted to use the Services.
p. In order to be able to use our Services without problems, you will need state-of-the-art technology and access to the Internet. We are not able to guarantee you complete protection against viruses and other technical risks. We accept no liability for any interruption or malfunctioning when accessing our Services.
We inform you that the information provided by a Coach via the Platform does not replace a psychological follow-up or therapy carried out by a professional. You are reminded that following the advice given is not the responsibility of a coach and that you act under your own responsibility in this respect.
All of the Services offered on the Platform (online coaching support) do not constitute medical/psychological follow-up/consultation and/or therapy and are not intended to replace it in whole or in part. In particular, registration on the Platform does not replace a consultation with a doctor or a psychologist/psychiatrist. It is strongly recommended to consult a professionally competent and qualified doctor or specialist on site if necessary.
a. All documents provided through the service, such as texts, treatment suggestions or hypotheses, dosage suggestions or hypotheses, results, tables, charts, graphs, photographs, images, advice, communications and all other documents provided are for information and educational purposes only and are not a substitute for professional medical advice or treatment. Always seek the advice of your physician or other qualified health care provider with any questions about your health. Never disregard or delay seeking professional medical advice based on information obtained through the service.
b. If you think you have a medical emergency or need treatment, call your doctor or local emergency service immediately. Groupe Mutuel and mynd.ch do not recommend or endorse any specific test, doctor, product, procedure, advice or other information that may be mentioned on the website. You rely on information provided by mynd.ch or any member of the management team at your own risk, although we always ensure that our services are provided with reasonable skill and care and in accordance with accepted medical practice and your rights as a user.
a. You may not post or upload through the Service any information or other content that (a) is false, inaccurate or misleading; (b) is obscene or offensive; (c) infringes any copyright, patent, trademark, trade secret or other proprietary rights of any third party or violates the publicity or privacy rights of any third party; or (d) is defamatory, threatening, abusive or hateful, or contains pornography or other illegal content. You may not interfere with other Users’ use of the Service or the Coach’s provision of the Service (for example, by harassing, threatening, abusing, abusive, offensive, advertising, openly promoting personal interests or stalking another User or the Coach, including the use of bigotry, racism, hate, swearing or expressions that may be otherwise offensive). You may not use the Service to engage in illegal activities or activities that violate the rights of others, provide information about illegal activities, or promote physical harm or injury against any group or individual.
b. You agree to immediately remove any information or content that you post or upload through the Service to which we object. We also reserve the right to remove them ourselves if necessary.
c. You represent and warrant that the information you provide when registering and all information you provide thereafter about yourself and your use of the Service is true and correct and not misleading.
d. You agree to behave reasonably at all times when interacting with our Coaches and others in connection with the Services or use of the Website, Applications or Services. We will not tolerate abusive or inappropriate behaviour by or towards other users of the Services. We will take all reasonable steps, which may include immediately terminating your access to the Service if we become aware of such problems.
f. We fully exclude Groupe Mutuel’s liability for any damages resulting from any unlawful use of the Services.
g. If a Coach, as a result of the coaching recommendations that he/she has given to a Client, believes that the Client requires more in-depth personalised support or therapy for which the Platform is not suitable, he/she must inform mynd.ch immediately (the “Notification of a Coach”). If a Coach wishes to establish a direct business relationship with a Client, he/she must inform mynd.ch via a Notification by a Coach and obtain express permission.
You may not use any robot, spider, scraper or other automated means to access the website, applications, content or services provided by the Service for any purpose. You may not post any content containing viruses, ransom demands, malicious software, Trojan horses, worms, time bombs, spiders or other computer programming routines or otherwise interfere with the Website, applications or service in any way that could damage, restrict, detrimentally interfere with, disable, surreptitiously intercept or expropriate (temporarily or permanently) any personal system, data or information. You may not attempt to make the Website, Applications or Service inaccessible through denial of service attacks or similar means or through any other means. You may not use contact information provided or obtained through the Website, Applications or Service to facilitate unsolicited mass communications such as SPAM or SPIM, or allow others to use your account for such actions or for any other reason.
We provide Users registered on the Platform with a portal designed to establish contacts between Coaches and Clients. Unless otherwise specified, our Services are subject to a fee. By registering on the Platform, a User accepts the fees for Services and the mynd.ch fee models.
a. With the exception of your first contact with mynd.ch as described under 4.b, the establishment of contacts between you and a Coach is subject to remuneration. The use of the Platform/Services is invoiced periodically. The monthly subscription starts with the first payment. It is automatically renewed as long as the contract is not terminated early by one of the parties. In the event of deletion of your user account, the remuneration for the Services for the current subscription is due.
b. The User makes the payment via a payment service provider who only transmits the data of the user making the payment to mynd.ch after it has been made anonymous.
c. The following payment methods are accepted: credit card and PayPal.
The Service is for the personal use of individuals only and may not be used in conjunction with commercial purposes. Organisations and companies may not use the Service without the express permission of Groupe Mutuel. You, as a user of the Service with individual business interests, may not solicit customers or advertise products or services in connection with the Site, the Applications or the Service or other users of the Service. Any content shared within the Site is not intended for external use or redistribution. Please direct media and research enquiries to firstname.lastname@example.org.
You are responsible for maintaining the confidentiality of your password and login, and are fully responsible for all activities that occur under your password or account, whether or not such activities occur under your password or account, unless such activities are caused by our acts or omissions. If you knowingly provide your login information and password to another person, your rights of use and any access to the Service may be temporarily suspended or terminated. You agree to immediately notify Groupe Mutuel of any unauthorized use of your password or user login or any other breach of security by sending an e-mail to email@example.com.
b. You agree to immediately remove any link to which we object, we reserve the right to remove any link without notice.
c. If you wish to use the content of the website in any way other than as described above, please contact us at firstname.lastname@example.org.
mynd.ch may contain links to other websites that are not under the control of Groupe Mutuel. Groupe Mutuel is not responsible for the content of third party sites or applications.
a. The reasons why we may suspend your access to the Services, including the Site, the Applications or the Services include, but are not limited to, the following:
i. To resolve technical problems or make minor technical changes ;
ii. To update the Product to reflect changes in applicable laws and regulatory requirements ;
iii. To make changes to the Website, Application or Services ;
iv. To perform routine or emergency maintenance ;
We will endeavour to notify you of such suspensions in advance, but we do not guarantee access to or availability of the Service, including the Website, Applications or Services.
b. You agree that your account may be terminated immediately or your access to the Service may be restricted or terminated upon written notice if (i) you violate these Terms or misuse the Website, the Application or the Services ; (ii) we are required to do so by law enforcement or other governmental authorities; (iii) we receive a request from you (user-initiated termination); (iv) you fail to provide us with accurate and timely information that we request from you and that is necessary for your use of the Service.
c. We cannot guarantee the availability or suitability of the Website, the Application or the Services, or that the Website, the Application or the Services will be completely uninterrupted or error-free.
d. You may terminate your subscription and the contract between you and us at any time in writing by contacting us at email@example.com or at mynd.ch, Groupe Mutuel Services SA, Rue des Cèdres 5, 1919 Martigny.
If you have any questions or complaints about the service, you can contact us by e-mail at firstname.lastname@example.org or by post at the following address: Groupe Mutuel Services SA, Rue des Cèdres 5, 1919 Martigny.
The Service and all content made available through the Service is provided without warranty or claim of completeness. The Mutual Group (including its subsidiaries, partners, contributors, agents, employees, directors or affiliates) hereby disclaims all express and implied conditions, warranties and representations to the fullest extent permitted by law, including, but not limited to, any implied conditions, warranties of fitness for a particular purpose, with respect to the Service, including the website, applications, content or services. Groupe Mutuel does not warrant that access to the service, including the web site, applications, content or services will be uninterrupted or error-free, or that defects will be corrected. We do not guarantee that the information we provide will meet your health or medical needs. It is up to you to consult a health care professional to discuss your concerns. If you are a healthcare professional, you may use this website for general information purposes. However, you should not rely on any material contained in this website and we assume no liability if you do so.
To the fullest extent permitted by law, Groupe Mutuel (including its partners, contributors, agents, employees, directors or affiliates) excludes all liability for damages of any kind, including, without limitation, incidental, consequential and special damages:
i. the use or inability to use the service; or
ii. use of or reliance on Content accessed through the Service; or
iii. the unavailability of the Service; or
iv. a virus, distributed denial of service attack or other technologically dangerous material.
a. These Terms and the contract entered into with you and any dispute or claim arising out of these Terms, the contract entered into with you or your use of the Service (including any non-contractual dispute or claim) shall be governed by and construed in accordance with Swiss law.
b. You agree that the Swiss courts shall have exclusive jurisdiction to settle any such dispute or claim.
a. You undertake not to use the mynd.ch logo in any way whatsoever without the prior written permission of Groupe Mutuel. With the exception of use of the Service in accordance with the terms and limitations of these Terms, you have no right to use any intellectual property in connection with mynd.ch services, and all such rights remain fully vested in Groupe Mutuel.
b. Groupe Mutuel may at any time transfer the agreement entered into with you to an affiliated company or, in the event of a merger, division, transformation or transfer of assets to a third party. You may not transfer the agreement you have entered into with us to a third party without our prior written consent.
d. If you have any questions or comments or if you wish to report violations of these Terms and Conditions, you may contact us by e-mail at email@example.com or by post at the following address: mynd.ch, Groupe Mutuel Services SA, Rue des Cèdres 5, 1919 Martigny.
This policy (together with the terms and conditions of use) explains how and for what purposes we collect your personal data when you visit the mynd.ch website (collectively the “Service”), how we use it, under what conditions we pass it on to third parties and how we protect it. As data controllers within the meaning of the Federal Data Protection Act (DPA), we are obliged to protect and respect your privacy. Please read the following clauses to understand how we collect and use your personal data.
mynd.ch is a service belonging to Groupe Mutuel Services SA, a company registered in Switzerland, whose company identification number is CHE-103.118.779 and whose registered office is located at rue des Cèdres 5, 1919 Martigny.
Any questions regarding this policy or our privacy practices can be e-mailed to mynd.ch Data Admin at firstname.lastname@example.org.
We process the personal data you have provided to us in the course of using our service: Your name, e-mail address, date of birth, weight and certain aspects of your medical history or physical condition.
It may also include less obvious information such as personality profiles or information that you have not provided to us directly and which has been made available to us by other means with your consent, such as the name of your doctor, your level of physical activity, location data, online registration or one or more factors relating to your physical, physiological, cultural or social identity (“User-authorised data”; see “How do we collect personal data” below).
Your personal data will be treated confidentially and will be collected and used in accordance with Swiss data protection legislation, in particular the Swiss Federal Data Protection Act (DPA).
We collect your personal data in two ways:
a. If you directly provide us with personal data. When you register on our site or application, subscribe to our services or communicate with us, you may choose to voluntarily provide us with certain information, e.g. by filling in text boxes or registration forms.
b. When you consent to us obtaining it from third parties (“User Authorized Data”).
Depending on the settings on your mobile device, your computer, or the privacy policies of other online services, you may authorize us to obtain information about you from third parties. For example, this may be done via social media or by choosing to send us your location data when you access our website from your smartphone.
Other information we collect about you:
Each time you visit our site, we may automatically collect information, including :
– Technical information, including the Internet Protocol address (IP address) used to connect your computer to the Internet, the type and version of your browser, GPS location data, operating system and platform;
– information about your visit, including all Uniform Resource Locators (URLs), the path you take to, through and from our site, the products you viewed or searched for, the length of time you spend on certain pages, information about the interaction between pages, and the total number of visits to our site.
We collect and use your personal data to the extent necessary to perform the contract concluded with you.
We also collect and use your personal data insofar as we are legally obliged to do so. We may also collect and use your personal data if you have given us your consent to do so.
As long as you have not objected to the use of your personal data for this purpose, we may also use your data to contact you and inform you about our activities or those of our affiliated companies, or in connection with job applications. If you object to the use of your personal data for this purpose, you can inform us at any time at email@example.com.
The aim of mynd.ch is to support you in the best possible way. We can therefore work with other organisations to identify potential services that might be of interest to you. To this end, we may pass on information about you to the following partner organisations:
– To a health institution, health association, insurance company or doctor of your choice, to whom we can send information about your progress in the programme, at your request and with your explicit written consent.
– Our partner Instahelp (account data)
We retain your personal information for as long as necessary to provide the services or to comply with our legal obligations.
In determining the appropriate retention period for your personal information, we will take into account the amount, nature and sensitivity of your personal information, the potential risk of harm resulting from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes by other means, and applicable laws.
We do not sell or rent the personal information collected through the registration form to anyone.
We may share your personal data with our service providers to fulfill the purposes described above or to provide certain services to you.
We require all service providers we use to respect the security and confidentiality of your personal information and to process it in accordance with applicable law and only for specifically identified purposes and in accordance with our written instructions. We do not authorise our contracted service providers to use your personal data for their own purposes.
No personal data will be transferred to a State that does not provide an adequate level of protection within the meaning of the DPA. If such transfers subsequently become necessary, you will be informed; the transfer will be subject to the existence and sufficiency of the safeguards necessary to ensure a level of protection for your personal data equivalent to the DPA.
With regard to the information you have provided us with, you have the following possibilities of control. In order to verify your legitimacy, we will ask you in each case for proof of identity (copy of your identity card) if you contact us by e-mail.
– You can check the information you have submitted to mynd.ch by contacting our customer service department: firstname.lastname@example.org.
– You can also contact us at any time via the same e-mail address to change, correct or delete personal information controlled by mynd.ch and contained in your profile. Please note, however, that if you have shared information with others through social media, this information may remain visible even after your account has been deleted.
– You are also free to close your account via the account settings. If you do so, your account will be deactivated. However, we may retain archived copies of certain information if required by law or our legitimate interests (including to help combat fraud and spam).
– You may update your personal information at any time either by changing it yourself or by emailing us at email@example.com.
– You can unsubscribe from our marketing email list by clicking on the “Unsubscribe” link at the bottom of each email. Once you have done so, you will no longer receive marketing emails from us.
– You may at any time request a copy of the personal information we hold about you in electronic and machine-readable form. Furthermore, this procedure, as well as the right of access, is free of charge. Please contact us in this regard at the following e-mail address: firstname.lastname@example.org.
You have the right to request information about the data we process about you, to request the correction or deletion of your personal data, to object to the processing of your personal data by us, to request the limitation of the processing of your personal data or, if applicable, to revoke any consent given at any time.
If you wish to exercise any of the aforementioned rights, please do not hesitate to contact us at the above-mentioned address.
Cookies are small files stored on the hard drive of the user’s computer that enable us to track, record and store information about the user’s interactions and use of the website. This enables the website, through its server, to provide users with a personalised experience within the website.
If you wish to block cookies from this website and prevent them from being stored on your computer’s hard drive, you must take steps in your web browser’s security settings to block cookies from this website and its external service providers. Please note that blocking certain cookies will affect the quality of the service and that we may not be able to provide you with certain features of our applications.